Shipping policy

Shipping & Delivery Information

We take great care in packaging and shipping our ceramics safely and promptly. Delivery costs are determined by your postcode and will be calculated at checkout once you enter your shipping details.

  • Processing Time: Once full payment has been received, orders will be processed within 1-2 business days, unless the item(s) are on backorder.

  • Shipping Method: We ship exclusively to Australian street postal addresses and use Australia Post for all deliveries.

  • Tracking: A tracking number will be provided for all orders to ensure safe delivery.

  • Delivery Time: Delivery usually takes 2-6 business days (please allow for delays, particularly due to COVID-19). High order volumes may cause minor delays.

  • Weight Limit: Australia Post has a 22 kg limit for domestic deliveries. For larger orders, please contact us directly for bulk shipping options.

Northern Territory Deliveries:
Due to varying shipping costs to different regions in the Northern Territory, we cannot offer a standard shipping price. Please contact us for a custom quote for NT deliveries.

Disclaimer

  • We are not responsible for any damages that occur after delivery in good condition.

  • We are not liable for delays once the order has left our store or due to circumstances beyond our control.

  • While we make every effort to ship as quickly as possible, we do not guarantee an exact delivery date and are not responsible for any loss or disappointment due to delayed deliveries.

  • For urgent orders, please contact us for shipping options.

  • Accurate Information: Please ensure that all purchase and shipping details are accurate, including your Australian postal address. We are not responsible for orders delayed or undelivered due to incorrect address details.

  • Redelivery Charges: Items returned undelivered due to delivery refusal, non-collection at the Post Office, or an incorrect address will incur a redelivery charge at the Australia Post rate.